Case study · Automation
Customers automatically receive the outage notification relevant to them, and the company no longer has to browse lists and write emails by hand.
In the generator rental business a power outage is the most important commercial signal: anyone facing a planned outage may well need a backup power source. But this information had to be monitored manually and sent out manually to those affected, which was time consuming and meant many opportunities were missed.
Manual monitoring was also slow: by the time someone had reviewed the utility notifications and put the email together, a day or two had often passed. With a planned outage, timing is exactly what matters, because the customer makes the decision in advance.
What used to take days now takes less than a minute: the system processes the incoming notification and automatically sends the information to the right mailing list. Affected customers get the information in time, before they make their decision, and it costs the company practically no effort.
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